Legal Documents

Kx99 Terms & Conditions — Plain English

Please read these Terms & Conditions carefully before using our platform. By creating an account on kx99, you agree to be bound by all of the terms set out here.

Last Updated: January 2026

Key Points of the Terms & Conditions

A quick overview of the most important things you need to know

Account Eligibility

You must be at least 18 years old to open an account on kx99. Each person may only register one account. Please provide accurate information when registering.

Bonus & Promotion Terms

Every bonus has its own wagering requirement. Bonus funds cannot be withdrawn directly. Winnings from bonus funds are only available for withdrawal once the wagering conditions have been met.

Payment Policy

Deposits and withdrawals may only be made through registered payment methods. The use of third-party accounts is strictly prohibited. Withdrawals are approved following identity verification.

Prohibited Activities

Multiple accounts, bonus abuse, software manipulation, and fraud are strictly prohibited. Violations may result in permanent account closure.

Responsible Gaming

Kx99 places the highest priority on responsible gaming. Members can set their own deposit limits, self-exclusion periods, and cooling-off periods at any time.

Dispute Resolution

For any complaint or dispute, please contact the kx99 support team in the first instance. If the matter remains unresolved, it will be referred to a neutral third party for settlement.

Section 1

Introduction & Definitions

Kx99 (referred to herein as "the Platform", "we", or "kx99") is an internationally licensed online gaming platform offering Live Casino, Sports Betting, slots, and other gaming services to users in Bangladesh and beyond.

These Terms and Conditions ("Terms") constitute a legally binding agreement between kx99 and you ("Member" or "User"). By creating an account on kx99, using the platform, or accessing any of its services, you are deemed to have fully accepted these Terms.

Key definitions used throughout this document:

  • "Platform" — The kx99.biz website and its associated mobile application
  • "Member" — any individual who holds a registered and active account on kx99
  • "Bet" — The act of placing money on a game or event
  • "Bonus Funds" — Additional funds granted under a promotion, usable subject to specified conditions
  • "Wagering Requirement" — The number of times the bonus amount must be wagered before withdrawal
  • "KYC" — Know Your Customer: the process of verifying your identity and address

Important: Opening an account without reading these terms may mean that any subsequent complaints are not accepted. Please read this document carefully before registering.

Section 2

Account Registration & Personal Information

To open an account on kx99, you are required to provide accurate and complete information in the registration form. kx99 reserves the right to close any account opened with false or incomplete information at any time.

You will be required to provide the following at registration:

  • Full legal name (as per national ID)
  • Active mobile number (linked to Mobile Pay / Nagad / Rocket)
  • Valid email address
  • Date of birth (for age verification)
  • Current address

Each individual is only permitted to hold One Account Only one account per person is allowed. If multiple accounts are found belonging to the same individual, all accounts will be closed and any funds held may be forfeited. Your password and login credentials are strictly personal — do not share them with anyone.

You are responsible for the security of your account. kx99 will not be liable for any transactions carried out by unauthorised parties who gain access to your account.

Section 3

Eligibility, Age & Location

To register and play on kx99, you must meet the following eligibility requirements:

Terms Description
Minimum Age 18 years of age or older. NID or passport may be requested for age verification.
Legal Capacity You must be legally capable of entering into a binding contract.
Playing on Your Own Behalf Placing bets on behalf of another person or as part of a professional syndicate is strictly prohibited.
Voluntary Participation Gaming is entirely voluntary. Make sure no one is pressuring you to play.

Account registration on kx99 may be restricted for users from certain regions or countries. It is entirely the user's responsibility to comply with the laws applicable in their own jurisdiction.

Section 4

Deposits, Withdrawals & Payment Policy

Kx99 supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, bank transfer, and other approved payment methods. All transactions must be made through a payment method registered in the member's own name.

  • Minimum Deposit: ৳500 (via Mobile Pay, Nagad & Rocket)
  • Minimum Withdrawal: ৳1,000
  • Withdrawal processing time: typically 1 to 24 hours
  • No extra charges from kx99 on payments
  • Transactions using third-party accounts are strictly prohibited.
  • KYC verification must be completed before any withdrawal can be processed
  • Kx99 may request additional verification for suspicious transactions

All deposited funds must come from a legitimate source. Any attempt to use money obtained through money laundering or illegal means will result in immediate account closure and a report to the relevant authorities.

Deposits are typically credited to your account instantly. If there is a delay due to a technical issue, please contact our support team and keep your transaction reference number as proof.

Section 5

Bonus & Promotion Terms

Kx99 regularly offers a variety of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, free spins, and more. Each offer has its own terms, which are clearly stated on the promotions page.

The general conditions that apply to all bonuses are as follows:

  • Bonuses may only be used once per eligible member
  • Bonus funds cannot be withdrawn directly — the required wagering must be completed first.
  • Wagering requirements typically range from 20x to 40x the bonus amount.
  • Bonuses will be forfeited if wagering requirements are not completed within the specified time frame
  • It is generally not possible to have multiple bonuses active across accounts simultaneously.
  • Kx99 reserves the right to void bonuses and investigate any account suspected of bonus abuse
  • Some games do not contribute 100% towards bonus wagering — see each offer page for full details.

kx99 reserves the right to modify, suspend, or cancel any bonus offer at any time. However, any bonus already active will remain subject to its original terms.

Section 6

Gaming Rules & Outcomes

All game results on kx99 Random Number Generator (RNG) Determined by technology and verified by third-party auditors. No game outcome can be manipulated.

  • Once a bet is confirmed, it cannot be changed or cancelled
  • If a game is interrupted due to a technical error, it will be restored to the state it was in before the error occurred.
  • Kx99 reserves the right to void any Sports Betting wager placed at incorrect odds
  • If disconnected during a live game, the game status will be visible once you reconnect
  • In any dispute regarding game outcomes, kx99's server logs will serve as the definitive evidence.

Kx99 reserves the right to update its game library, odds, and rules at any time. However, no changes will be applied to bets that are already in progress.

Section 7

Prohibited Activities & Fraud Prevention

The following activities are strictly prohibited on kx99, and any violation will result in permanent account closure:

  • Creating multiple accounts or using another person's account
  • Providing false information to claim bonus benefits
  • Using bots, scripts, or automated software to play games
  • Attempting to manipulate game outcomes
  • Deposits or withdrawals using a third-party account
  • Money laundering or transactions involving illegal funds
  • Harassing other members or posting adverse content on the platform
  • Attempting to breach the platform's security systems

If fraud is detected, all funds in the account(s) involved will be forfeited and legal action may be taken if necessary.

Section 8

Account Suspension & Closure Policy

Members may close their account at any time by contacting the support team. Please ensure all valid balances are withdrawn before submitting a closure request.

Kx99 reserves the right to suspend or close a member's account under the following circumstances:

  • Where evidence of a Terms violation is found
  • If KYC verification is not completed or false information is provided
  • If your account has been inactive for an extended period (more than 12 months)
  • Suspicious transaction activity
  • Upon a member's self-exclusion request

After 12 months of inactivity, a specified fee will be applied to the account. Inactivity Fee May apply. Contact our support team for details.

Section 9

Responsible Gaming Policy

Kx99 believes gaming is a form of entertainment — not a source of income. We encourage all members to play responsibly and provide a range of tools to help:

  • Deposit Limit: Set daily, weekly, or monthly deposit limits
  • Loss Limit: Set a limit on how much you are willing to lose within a given period
  • Session Limit: Limit how long you play in a single session
  • Cooling-Off Period: Take a short break — from 24 hours up to 6 weeks
  • Self-Exclusion: Take a long-term break lasting anywhere from 6 months to 5 years

If you're experiencing gaming-related problems or feel you're losing control Responsible Gaming Visit the page and speak with our support team.

Section 10

Privacy, Data Protection & Security

Kx99 takes the privacy and security of members' personal data seriously. All information stored on our servers is protected by SSL encryption. We never sell your personal data to third parties.

How your information is used:

  • For account verification and KYC purposes
  • For transaction processing and fraud prevention
  • To provide customer support
  • To meet legal obligations (e.g., information requests from regulatory authorities)
  • To send promotional offers (if you have opted in)

For more details, visit our Privacy Policy Read.

kx99 protects payment information in accordance with PCI DSS standards. Card and banking details are not stored directly on our servers.

Section 11

Dispute Resolution & Complaints Process

Kx99 is committed to maintaining a fair and transparent relationship with its members. If you have a dispute or complaint, please follow the steps below:

  • Step 1: Reach out to our support team via live chat or email. Most issues are resolved at this stage.
  • Step 2: If your issue is not resolved by support, submit a formal complaint to the management team.
  • Step 3: If a dispute cannot be resolved through kx99's internal process, it will be referred to a neutral third-party mediator for settlement.

When submitting a complaint, please include the transaction ID, date, and a detailed description of the issue. kx99 generally 72 hours initial response within.

In disputes relating to game outcomes, kx99's server records shall be considered final and binding evidence. All dispute resolution will be governed by the laws of the applicable jurisdiction.

Section 12

Changes to Terms & Their Effective Date

Kx99 reserves the right to modify these terms and conditions, in part or in full, at any time. When changes are made:

  • The update date on this page will reflect any changes made.
  • For significant changes, members will be notified via email or in-platform notification.
  • Continued use of the platform after any changes will be considered acceptance of the updated terms

If any part of these terms is found to be legally unenforceable, the remaining provisions will continue in full effect. These terms constitute the entire agreement between kx99 and the member, superseding all prior oral or written discussions.

If you have any questions about these terms, please contact us: support@kx99.biz

Now that you know the rules, it's time to play

Enjoy a safe and transparent gaming experience at kx99. Registration takes just 2 minutes — get started with Mobile Pay or Nagad.

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